Mark Berthelemy

Helping organisations find, implement and use technology solutions for communication, teaching and learning

About me

  • Over 30 years of experience in leading and supporting teams at the intersection of learning, business and IT
  • Deep knowledge of online learning and user experience design based on years of experience, post-graduate study and many high-profile projects
  • Solid understanding of the technologies underpinning modern web-based systems - such as content management, SCORM, xAPI, distributed version control, databases, responsive web design, REST APIs, HTML5, CSS and server infrastructures
  • Strong project management and business analysis practices gained through years of working in Prince2™ and agile environments (including both Scrum and Kanban)
  • Expert in Moodle™ solution design, system administration and course creation
  • Excellent inter-personal, facilitation and communications skills

Being based in France, I am ideally positioned to support organisations in the UK, France and the rest of North West Europe.

Remote working, using video conferencing and other communication tools where possible and face-to-face where necessary, has been my default working state for 16 years.

What I do

At its simplest, I translate between the worlds of technology, learning and business — helping those different groups understand each others' needs and constraints.

This is a sample of the sort of work I tend to do. Get in touch for a free 30 minute consultation.

Strategic consulting

  • Interviews & workshops
  • Desktop research
  • Bid writing
  • Reports & presentations

Procurement support

  • Requirements definition
  • Market analysis
  • RFP writing
  • Supplier review

Troubleshooting

  • Technology issues
  • Content problems
  • Skills gaps
  • Solution design

Digital transformation

  • Horizon scanning
  • Identify opportunities
  • Transformation roadmaps
  • Iterative change

Agile product development

  • Problem definition
  • Customer identification
  • Solution design
  • Lessons learned workshops

System setup

  • Define solution
  • Configure systems
  • Document configuration
  • Train users

Portfolio

My portfolio includes a range of work from across the public and private sector, in the UK, Sweden and the US, including:

Product design and consultancy services for:

  • An international qualification awarding body
  • One of the Big Four global professional services firms
  • A large orthodontics practice’s internal training platform
  • Capita Group and Capita Knowledgepool

Moodle leadership and support for:

  • A rail engineering corporate academy
  • A B2C site serving 50,000 TEFL trainees
  • A government-wide training platform
  • An award-winning NHS leadership programme
  • Oxford Health NHS Trust
  • National Institute for Health Research (Clinical Research Network)
  • A global social media organisation

Learning technology reviews for:

  • A global utility provider
  • National Institute for Health Research - clinical research network
  • A tri-service defence training institution

Learning technology procurement support for:

  • Education for Health
  • Association of Accounting Technicians
  • A global oil & gas infrastructure company

Learning and communication solution design for:

  • Primary Care International
  • Public Media Alliance

Testimonials

"Mark is one of the best contractors I have ever worked with. If you need something delivered he's your man."

Piers Lea - Chief Strategy Officer at LEO and Learning Technologies Group plc

"Mark is a relatively new contact for me however he has impressed me very quickly with his detailed knowledge and passion for his subject. It is rare to find somebody so willing to give their own time, to share experience and knowledge freely. Mark could not be more personable or helpful."

Claire Finch - HTFT Partnership

"Mark was fundamental to the success of our large Moodle upgrade project. He oversaw the key project aspects, including the project controls, requirements gathering and overall delivery. He was adept at bridging the gap between supplier and customer, minimising any conflict.

"Mark was able to offer a wider input into the project than his specific role from his years of experience in elearning. This was very valuable to us and helped us make some essential decisions very rapidly. Mark brings a pro-active, common-sense approach to all challenges and is able to articulate the most technical of issues to all audiences.

"If you want your elearning project to be a success speak to Mark!"

Andrew Jack - Head of Product and Business Development at i-to-i Online TEFL"

"Mark drove the 'learning' aspects of a consultancy on Technology Enhanced Learning exploitation in the Defence Academy. His input was always highly respected and valued and his cheerful, cooperative personality was a key influence in bringing together disparate views."

Jim Potts - Training and Education lead at UK Defence Academy

"Mark was instrumental in making the Moodle/Totara project for a large client a success. Feedback from the client and other consortium members has been fantastic and always positive.

"[He] is very articulate and versatile, turning his skills from Moodle administration to training tutors and students in a classroom environment - some with very limited technology exposure - but all with excellent results and feedback and ensuring they felt at ease with the technology deployed."

John Wood - Service Delivery Manager at LINE Communications

Mark is a highly experienced and customer focused consutlant with deep technical knowledge of his subject area. He has worked with a really wide variety of clients and is able to tailor his approach to each one. He provided me and my team with consultancy and practical support which enabled us to review and plug gaps in our online learning provision.

Victoria Waring - HR Shared Service Manager at National Grid

Philosophy

My philosophy of learning and work can be summarised as:

  • Transparent - I believe that openness and honesty provide the best environment for true collaborative work.
  • Interactive - When creating workshops and learning materials, I generally design for interaction, feedback and dialogue - believing that this is more likely to encourage changes in behaviour and development of skills and knowledge.
  • User-centred - I have learnt that it’s essential to involve real users in the conversations around products from the beginning, even before the product is designed.
  • Lean - I am a strong advocate of the Lean principles successfully adopted in the manufacturing, software development and service industries.

Get in touch

The first half hour consulation is free, so please drop me an email or leave a message so we can arrange a time.

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